FAQ

Frequently Asked Questions

What is your return policy?

All sales are FINAL, we do not offer refunds or exchanges.

Once your order has been shipped and a tracking number has been provided, we are no longer responsible for any lost, stolen, or damaged packages. Please contact your carrier for delivery issues.

How long does shipping take?

Standard shipping takes 5–7 business days. Expedited options are available at checkout. 
Be sure to double check your address while checking out. 

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If the package is returned to us, the customer is responsible for reshipping fees.

Do you ship internationally?

Yes! We ship to many countries worldwide. Shipping rates and delivery times vary by location.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number.

How do I contact customer support?

You can reach us via the Contact page or email us directly at support@lvlytreasures.com. We typically respond within 1–2 business days.